Return, Cancellation and Warranty Policy

Unconditional Return Policy

Product returns can be requested within 7 days from the delivery date (the day when the package is received), provided that:

a) Please complete an online Return Application Form (https://deeper.network/aftersale) for returning products.

b) Ship the returning product to the following address:

ShipItDone 3PL Warehouse
405 W Presqueisle Street
Philipsburg, PA 16866
Contact: Marshall 814-852-8881

All products and parts must be returned to Deeper Network, including the device hardware, SD card, power cable, adaptor, and all parts included in the package; the return shipping cost is the sole responsibility of the customer;

c) Request for a refund by emailing Deeper Network at [email protected] and provide the shipping receipt for your returning product. The refund will be issued to the original method of payment within  15  business days once confirmed.

Damage Caused During Shipping

The shipping carrier shall be responsible for any damages occurred during the transportation of the product. Upon receiving the damaged goods, the customer shall proceed with the following steps:

a) Record (i.e. video or pictures) the damages on the package as soon as receiving the product (preferably before the driver leaves);

b) Keep the damaged products and the containers for carrier to examine;

c) Contact the carrier to report the case and have the carrier examine the damage of products;

d) Submit a claim to the carrier and notify Deeper Network customer service department ([email protected]).

Cancellation Policy

Orders begin processing within 1 business day of being placed. Orders placed on a weekend or another non-business day will be processed on the following business day.
Requests for cancellation may be made by contacting customer service and requesting cancellation of your order on the same business day on which the order was placed.
If your order is placed on a weekend or other non-business day, you may be able to cancel your order by contacting customer service before, or on, the next business day.
If your request for cancellation is made after the business day on which your order was placed, or if your order has already been processed, we will be unable to cancel your order.
However, If your order is unable to be cancelled, you can always return your order for a full refund.

1 Year Limited Warranty

Deeper Connect products are covered by a limited liability warranty from defects in material and workmanship. Warranty period starts on the day when the product is delivered to the user (date of arrival). This warranty does not apply if, in the judgement of Deeper Network, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to the product’s instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than Deeper Network or an approved agent voids this warranty. The maximum liability of Deeper Network is the product purchase price.

a) Customers must contact Deeper Network customer support at [email protected] to schedule a troubleshooting session with a Deeper Network support agent to see if the device is defective.

b) If the device is defective, please fill out the online Warranty Exchange Form (https://deeper.network/aftersale) with the following information

-Contact and Address Information

-Proof of Purchase

-Credit Card information if expedited shipping is requested

c) Send the defective device to Deeper Network according the address given by customer support. Customers are responsible for the shipping cost.

d) Replacement device will be shipped via standard shipping method. Expediated shipping is available at extra cost upon request.

Return Shipping Charge

All customers must bear the shipping costs for returning products. We suggest users to use a carrier that provides tracking number. Deeper Network is not responsible for packages lost in transit to Deeper Network.

Please email Deeper Network at [email protected] if you have any questions regarding this policy.